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Customer service

How can we help?

Find practical answers about ordering, delivery, collection, returns and where to meet De Notenman.

Customer service

Knowledge base

Search the webshop information or open a question below.

14 answers found

OrdersHow can I find my order status?

You do not need a login account. Open My account and enter the email address used for the order and your order number. A PostNL tracking link appears there when available.

DeliveryWhere do you deliver and what does it cost?

Delivery is available in the Netherlands and Belgium. Netherlands: €5.95 up to 3 kg and €6.95 above 3 kg, free from €50.00. Belgium: €6.65 up to 2 kg and €8.75 above 2 kg, free from €70.00. Processing and delivery usually take about 1–3 business days.

Market collectionCan I collect my order at the market?

Yes. During checkout, choose one of the available market locations and market days. Your order confirmation shows the selected collection option.

ReturnsHow do returns work?

For eligible products, consumers have a 14-day withdrawal period after receipt. Notify De Notenman first by email and follow the current return instructions. Food safety and hygiene exceptions may apply.

OrdersCan I change or cancel an order?

Contact De Notenman immediately before dispatch if you want to cancel or correct an address. We will try to make the change, but cannot guarantee this after processing or carrier handover.

ProductsWhere can I find ingredients and allergen information?

Open the relevant product page. Available ingredients, allergens, nutritional values and storage information are shown in the product details.

MarketsWhere can I find De Notenman at the market?

Thursday in Hilvarenbeek from 08:00–12:00, Friday in Uden from 08:00–12:30 and Saturday in Antwerp from 08:00–16:00.

Terms & policiesWhere can I find the terms and conditions?

De Notenman's terms and conditions describe the rules around ordering, payment, delivery and warranty. They're also linked at the bottom of every page.

Terms & policiesWhat do the additional terms cover?

Alongside the general terms and conditions, additional terms apply to specific situations, such as promotions or deliveries to business customers.

Terms & policiesHow does De Notenman handle my personal data?

Our privacy policy explains what data we collect, what we use it for, how long we keep it, and how to exercise your rights (such as access or deletion).

Terms & policiesWhich cookies does the webshop use?

We use functional cookies and, with your consent, analytics and marketing cookies. The cookie policy explains exactly which cookies these are and what they're for.

Terms & policiesHow do I change my cookie settings?

At the bottom of every page, the footer has a 'Cookie settings' button. Use it to review or change your consent at any time.

Terms & policiesCan I withdraw my order?

As a consumer you have a statutory right of withdrawal on most products, with exceptions for perishable goods or products sealed for hygiene reasons. See the full conditions and how to notify us.

Terms & policiesDo you offer a data processing agreement for business customers?

Business customers who have De Notenman process personal data on their behalf can review or request our data processing agreement.

Contact

Prefer personal contact?

Use email, WhatsApp or call us during telephone opening hours.

Postal address

De Notenman, Oude Baan 7a, 5076 PJ Haaren

Emailinfo@denotenman.comTelephone+31 411 700 232Send a WhatsApp message

Telephone availability

Monday
11:00–15:00
Tuesday
11:00–15:00
Wednesday
11:00–15:00
Thursday
11:00–15:00
Friday
11:00–15:00
Saturday
Closed
Sunday
Closed

Good to know

  • We can only answer telephone calls during the hours shown above.
  • You can send a WhatsApp message at any time of day.

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